Dear Collector,
Thank you for visiting and making a purchase at SVW_ART
Following are the terms and conditions that constitute our shipping and returns policy.
Shipment processing time
All orders are processed within 5-10 business days.
Orders are not shipped or delivered on weekends or holidays.
Please, allow additional days in transit for delivery.
If there is a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping is FREE and will be displayed at checkout in accordance with the order details.
Please, double check your billing and shipping address when placing an order as we are unable to reroute packages.
Shipment confirmation & order tracking
You will receive a shipment confirmation email with tracking number(s) once your order has been shipped. The tracking number will become active within 24 hours.
Duties and taxes
SVW_ART is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are a responsibility of the customer (tariffs, taxes, customs duties, etc.).
Damages
SVW_ART is not liable for any products damaged or lost during shipping. If you received your order damaged, please, take several photos of the damaged areas and contact us to file a claim. If you receive a damaged painting, please, save the damaged box, so we can immediately file a claim with the shipping company. They will need to see the box and painting to launch their investigation.
In the case you receive a damaged product, we are ready to refund the money. But only after we receive the original item back.
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